vigor Casino & Sportsbook Data Care

This page describes what we collect when you use vigor and how we keep that data protected. We at vigor take data privacy seriously — your account information, payment details, and betting history are stored securely and processed only for the purposes you authorise. Our privacy practices are designed to be transparent and compliant with applicable data protection standards.

When you open an account on vigor, we collect personal information necessary for account verification, payment processing, and regulatory compliance. This includes your legal name, date of birth, government ID, and contact details. We also collect information about your activity on our platform — the markets you view, the bets you place, and your payment transactions. All of this data is handled according to the principles outlined in this policy.

Our services are available only where local law permits. Your use of vigor indicates your acceptance of this privacy policy. If you have questions about how we handle your data, our support team can provide clarification.

What data we collect on vigor

We collect several categories of information when you use vigor. First, we collect account registration data: your legal name, date of birth, email address, phone number, and government-issued ID (KTP, passport, or driving licence). This information is required for account verification and regulatory compliance.

Second, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record the payment method, amount, date, and transaction status. We do not store your full payment credentials — those are handled by our payment processors — but we do retain transaction records for your account history and withdrawal processing.

Third, we collect activity data. We track which markets you view, which bets you place, your account balance, and your session history. This information helps us provide customer support, detect fraud, and improve our platform. We also collect technical data: your device type, browser, IP address, and access timestamps. This technical data helps us maintain platform security and diagnose technical issues.

How we use your data on vigor

We use your account data to verify your identity, process your deposits and withdrawals, and maintain your account. Your payment information is used solely to facilitate transactions and prevent fraud. Your activity data helps us provide customer support — if you contact our team with a question about a market or a transaction, we review your account history to assist you.

We also use your data for regulatory compliance. Depending on the jurisdiction where you access vigor, we may be required to collect and retain certain information for anti-money-laundering (AML) and know-your-customer (KYC) purposes. We comply with these requirements as a condition of operating our platform.

We use technical data to maintain platform security, detect unauthorised access, and improve our services. If we detect suspicious activity on your account — such as login attempts from unusual locations — we may flag your account for additional verification or contact you directly.

We at vigor believe that clear communication about data use builds trust. We do not use your information for purposes beyond what we describe here.

Third-party processors and data location

Our platform relies on third-party service providers to process certain data. Our payment processors handle your payment transactions and store payment-related information according to their own security standards. Our hosting provider stores our servers and databases, which may be located outside your jurisdiction. Our customer support platform may retain copies of your support conversations for quality assurance and training purposes.

We select our third-party processors based on their security practices and compliance standards. However, we cannot guarantee that their security measures meet your personal expectations. By using vigor, you acknowledge that your data may be processed by third parties and may be stored outside your home jurisdiction.

Your rights and data access on vigor

You have the right to access your personal data held by vigor. You can view your account information, transaction history, and activity log by logging into your vigor account. If you wish to request a complete copy of your data in a portable format, contact our support team and we will provide it within a reasonable timeframe.

You have the right to request correction of inaccurate data. If your name, date of birth, or contact information is incorrect in our system, contact our support team and we will update it. You also have the right to request deletion of your account and associated data, subject to our legal obligations to retain certain information for regulatory compliance and fraud prevention.

We retain your data for as long as your account is active, plus a retention period after account closure to comply with regulatory requirements and resolve any outstanding disputes. If you close your vigor account, we will delete your data according to our retention schedule, unless we are required by law to retain it longer.

Cookies and tracking on vigor

Our platform uses cookies to maintain your session, remember your preferences, and track your activity for security and analytics purposes. Essential cookies are required for vigor to function — they maintain your login session and protect against fraud. Preference cookies remember your language and display settings. Analytics cookies help us understand how users interact with our platform so we can improve the experience.

You can control cookies through your browser settings. If you disable cookies, some vigor features may not function properly. We do not use cookies to track you across other websites — our cookies are used only within the vigor platform.

Security practices on vigor

We use industry-standard encryption to protect your data in transit and at rest. Your password is hashed and salted, so we cannot see your actual password. Your payment information is encrypted and processed through secure payment gateways. Our servers are protected by firewalls and intrusion detection systems.

However, no security system is perfect. We cannot guarantee absolute protection against all threats. If you suspect your vigor account has been compromised, contact our support team immediately so we can secure your account and investigate the incident.

Contact and policy updates on vigor

If you have questions about our privacy practices, contact our support team through the vigor help section. Our multilingual team can clarify how we handle your data and assist with data access or deletion requests. We aim to respond to privacy inquiries within standard business hours.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of vigor after such changes indicates your acceptance of the updated policy.

Our services are available only where local law permits. This privacy policy is subject to the laws of the jurisdiction where vigor operates. If you have concerns about how your data is handled, you may have rights under your local data protection laws — we encourage you to review those laws and contact us if you have questions about your rights.