vigorTerms of Use
These terms of use govern your access to and use of the vigor platform. When you open an account with us, you agree to abide by the conditions outlined here. Our platform operates only in jurisdictions where local law permits online gaming. By using vigor, you acknowledge that you are responsible for verifying compliance with your own jurisdiction's regulations.
We at vigor provide sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports coverage. Our account system integrates deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). These terms explain how accounts work, what we require during verification, and how disputes are handled.
This document is not a template — it reflects our actual policies and practices as the vigor operator. Read it carefully before creating an account, as your continued use of vigor constitutes acceptance of these terms.
Account opening and verification on vigor
When you join vigor, we require your legal name, date of birth, and a government-issued ID (KTP, passport, or driving licence). We collect this information to comply with local regulatory requirements and to prevent fraud and money-laundering. Your account remains inactive for withdrawals until your documents pass our verification process, which typically takes one business day.
You must be of legal age in your jurisdiction to use vigor. You are responsible for ensuring that your access and use comply with local law. We do not operate in jurisdictions where online gaming is prohibited, and users are responsible for verifying that their location permits access to our service.
Your account credentials — username and password — are personal and non-transferable. You must keep them confidential. If you believe your account has been compromised, contact our support team immediately. We are not liable for unauthorized access if you have disclosed your credentials or failed to secure them.
Deposits, withdrawals, and balance management on vigor
Deposits on vigor are processed immediately after you select your payment method and confirm the transaction. We support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Your balance updates instantly and is available for sportsbook betting, live-dealer play, and slots.
Withdrawals are processed to the same payment method you used to deposit. We do not charge withdrawal fees. However, withdrawal requests are subject to account verification and may be held pending KYC review. Once approved, most withdrawals process within standard business hours. We undertake to complete withdrawals promptly, but cannot guarantee withdrawal timing due to external factors including bank processing windows and payment-provider delays.
Your balance on vigor belongs to you and is not forfeited unless your account is terminated under these terms. If you close your account voluntarily, you retain the right to withdraw your remaining balance, subject to verification and processing windows.
We at vigor keep your funds separate from our operating accounts and secure them according to standard financial practices.
Sportsbook and gaming terms on vigor
When you place a sportsbook market on vigor — covering Liga 1, Piala Indonesia, Piala AFF, Champions League, or esports tournaments — you understand that the outcome depends on external events (match results, player performance, tournament progression). We do not guarantee any outcome. If a match is postponed, cancelled, or abandoned, we handle settlement according to our market rules, which are published on the vigor platform.
Live-dealer tables on vigor (blackjack, roulette, baccarat, Dragon Tiger) operate under standard gaming rules. Our studios use certified RNG (random number generator) systems where applicable. By playing, you acknowledge that outcomes are determined by chance and that you have no control over results.
Slot games on vigor — Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways — are determined by RNG. Each spin or round is independent and does not influence subsequent results. Bonus features and free spins are triggered randomly according to each game's published mechanics. We do not manipulate outcomes based on player behaviour or account history.
We do not offer bonuses with misleading terms. If we advertise a promotional offer, the terms are published clearly on the vigor platform before you claim it. All offers are subject to account verification and applicable restrictions.
Our disputes and resolution policy on vigor
If you believe there is an error on your account — an incorrect balance, a market settlement you disagree with, or a technical fault — contact our support team through the vigor help section. We investigate disputes within standard response windows and provide an explanation of our findings.
Our decision on a dispute is final unless you can provide evidence that our records are incorrect. We do not reverse sportsbook settlements based on disagreement with the outcome of a match or event. We do address technical errors (such as a processing fault that duplicated a deposit) promptly.
If you have a complaint about our service, you may raise it through our support channels. We commit to acknowledging complaints and providing a response. If our internal resolution does not satisfy you, you may pursue remedies available under your jurisdiction's law, though we note that our services are jurisdiction-restricted and you have accepted that by using vigor.
Our commitments on vigor
- Transparent account and payment terms
- Prompt verification and withdrawal processing
- Published market rules and game mechanics
- Multilingual support and dispute handling
Your responsibilities
- Verify jurisdiction compliance before use
- Keep account credentials confidential
- Provide accurate KYC documents
Data and privacy on vigor
We collect your name, date of birth, ID, and payment information to operate vigor and comply with regulatory requirements. Your data is stored securely and is not shared with third parties except where required by law. We use industry-standard encryption and access controls to protect your information.
Our separate privacy policy outlines how we handle personal data. By using vigor, you consent to our data practices as described in that policy. If you have questions about how your data is handled, contact our support team.
Amendments and termination of vigor service
We reserve the right to amend these terms with notice. Changes take effect on the date we publish them. Your continued use of vigor after an amendment constitutes acceptance of the revised terms.
We may terminate your vigor account if you violate these terms, engage in fraud, or use the platform in violation of applicable law. Upon termination, we process any outstanding balance to your registered withdrawal method, subject to verification.
Summary of vigor terms
These terms establish that vigor is a service available only where local law permits, and users are responsible for verifying their own jurisdiction's compliance requirements. We require account verification (KYC) before withdrawals. Deposits and withdrawals process through Indonesian payment rails (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks mobile banking, local payment, online payment, e-wallet).
Our sportsbook covers Liga 1, Piala AFF, Champions League, and esports markets. Live-dealer tables and slot games operate under standard mechanics. We do not guarantee outcomes and do not reverse decisions based on dispute of results — only on evidence of technical error.
If you have questions about these terms, contact our multilingual support team through the vigor help section. By opening an account on vigor, you acknowledge that you have read these terms, understand them, and agree to abide by them.